¿Tienes una cuenta?
Inicia sesión para finalizar tus compras con mayor rapidez.
Dispatch
Orders placed before 2pm on a working day are usually dispatched the same day. Orders placed after that, or at the weekend or on a bank holiday, go out on the next working day. During sale periods and busy seasons, dispatch can take an extra day.
Delivery times
UK delivery takes 3 to 7 working days from dispatch. That estimate runs from the moment your parcel leaves us, not from when you place the order, and excludes weekends and bank holidays. We'll always do our best to meet it, but delays with the carrier are outside our control.
Delivery costs are shown at checkout before you pay.
Tracking your order
As soon as your bag is on its way we'll email you your tracking number. Enter it on our Track My Order page and you'll see exactly where your parcel is. If the email hasn't arrived, check your junk folder first — and if it's still missing, message us at contact@elinelondon.com with your order number and we'll send your tracking straight over.
Delivery addresses
Please double-check your address at checkout. We can only change it before dispatch, so contact us quickly if something's wrong. We can't be held responsible for parcels sent to an address entered incorrectly.
If nobody's home, the carrier will follow their standard procedure: a safe place, a neighbour, or a card with collection details. Parcels not collected in time are returned to us, and we'll contact you to arrange redelivery.
Missing or delayed parcels
If your tracking hasn't updated in 3 working days, get in touch. We'll open an enquiry with the carrier and keep you posted until it's resolved. If a parcel is confirmed lost, we'll send a replacement or refund you in full.
Damaged parcels
If your bag arrives damaged, email us within 48 hours with photos of the item and the packaging and we'll sort it out.
Nacida de la necesidad, hecha para la vida real. Camila Bravo crea bolsos elegantes con funcionalidad inteligente y oculta — diseñados por una madre, para toda mujer que se niega a perder su identidad.
Diseñamos bolsos para la mujer que se niega a elegir entre estilo y vida real. Detrás de cada pieza hay ingeniería pensada para el caos diario — y el control que toda mujer merece sentir.
